Privacy Policy

Privacy Policy - Effective October 21, 2025

At Off The Pump ("we," "our," "us"), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website and services. By using our website or engaging our services, you consent to the practices described here.

1. Scope

This policy applies to visitors, clients, vendors, and potential partners who interact with our website, contact forms, newsletters, or other digital services. It covers data collected online and data collected as part of our service engagement process.

2. Data Collection

We collect several types of information for business and operational purposes, including:

  • Contact information: names, email addresses, phone numbers, company names provided via contact forms or service agreements.
  • Operational details: fleet size, vehicle types, fuel usage estimates, and technical details required to scope tests and services.
  • Usage data: pages visited, time spent on pages, referral source, device and browser information, and IP addresses collected through web analytics.
  • Communications: logs of support requests, emails, and meeting notes related to service delivery.

3. How We Use Information

We use collected data to:

  • Provide and improve our services and website experience.
  • Respond to inquiries, schedule evaluations, and deliver technical documentation.
  • Analyze usage patterns to optimize content and functionality.
  • Fulfill contractual obligations, invoicing, and compliance requirements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember user preferences, analyze site performance, and serve contextual information. Cookie types include:

  • Essential cookies: required for site functionality (cannot be disabled if you wish to use the site).
  • Performance cookies: collect anonymized usage statistics to improve user experience.
  • Functional cookies: remember choices like language or region settings.

You can manage cookie preferences through your browser settings, but disabling certain cookies may impact site functionality.

5. Third-Party Services and Disclosure

We may share information with trusted third parties that assist in service delivery or analytics. Categories of third parties include:

  1. Hosting and infrastructure providers (for website and data hosting).
  2. Analytics and performance monitoring services.
  3. Laboratories or testing partners when performing engine compatibility or fuel testing (only with explicit project consent).

We do not sell personal data to third parties. Where we share data with third parties, we require contractual safeguards and limit their use to specified purposes.

6. Data Security and Retention

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. Measures include access controls, encryption for sensitive records when stored, and routine security reviews. We retain personal information only as long as necessary to provide services, comply with legal obligations, or for audit and reporting purposes.

7. International Transfers

Data may be processed or stored in jurisdictions outside your home country where our service providers operate. We take steps to ensure protections are in place, such as contractual data processing terms aligned with applicable privacy laws.

8. Rights and Choices

Depending on your jurisdiction, you may have rights relating to your personal data, including:

  • Access: request a copy of personal data we hold about you.
  • Correction: request corrections to inaccurate information.
  • Deletion: request deletion of certain personal data, subject to legal exceptions.
  • Restriction or objection: request limits on processing where applicable.

To exercise these rights, contact us using the contact details below. We may verify identity before responding to requests.

9. Children

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

10. Data Breach Response

In the unlikely event of a data breach, we will follow our incident response plan and notify affected parties and regulators as required by law, providing details about the nature of the breach and remediation steps.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted with an updated effective date. Last updated: October 21, 2025.

12. Contact Us

If you have questions or requests regarding privacy, please contact:

  • Off The Pump - Privacy Team
  • Email: privacy@offthepump.com
  • Address: Use contact form for the most current office details.

This policy provides an overview of our approach to privacy and data protection. For contract-specific or project-specific data handling details, we provide separate agreements that specify the scope, retention, and processing terms for the engagement.